Frequently Asked Questions
Everything you need to know about shopping with Kiwi Self Contained.
How long does shipping take within New Zealand?
Standard shipping typically takes 3-5 business days for North Island deliveries and 5-7 business days for South Island and rural addresses.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return request.
Are your products covered by a warranty?
Yes, all our retail products come with a 12-month manufacturer's warranty against defects to ensure you receive the highest quality goods.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and interest-free installment options like Afterpay.
Do you offer international shipping?
Currently, we focus on serving our local customers within New Zealand, but we are looking into international shipping options for the near future.